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Cleaning vs Disinfecting - What is the Difference?

The recent COVID-19 pandemic has prompted us to re-assess many aspects of life, not least of which is the way we work.  Not only are we re-thinking our approach to work, but also the workplace itself.   With the threat of the spread of infection, there is a spotlight on our hygiene practices, and the demand for better and more frequent cleaning.  Aside from stepping up cleaning schedules, special attention needs to be given to high-touch surfaces, such as eftpos machines, screens and keyboards, elevator buttons, phones, counter tops, doors, and handrails.  If your business involves high traffic and shared use of equipment such as occupational therapy, beauty services, fitness centres and gyms, then cleaning and disinfecting of will be a major focus, requiring regular attention.  Disinfecting surfaces in these types of businesses is crucial not only to protect staff and customers, but also to protect your business!

But what is cleaning and what is disinfecting? 

Generally, cleaning means to physically remove dirt and grime, and to some extent remove germs (bacteria and viruses), from surfaces using detergent and water.  This process physically wipes away dirt and grime from the surface of the item you are cleaning.  

Disinfecting means using chemicals designed to kill germs on a surface. 

It is important to clean surfaces before disinfecting them, as any build-up of dirt and grime can inhibit the effectiveness of disinfectants to kill germs.  Disinfectants for use on hard surfaces need to consist of at least 70% chlorine bleach in a concentration of 1000 parts per million, oxygen bleach, or wipes and sprays containing quaternary ammonium compounds.  Theses products must be diluted and used in accordance with the instructions on the packaging to effectively kill germs and bacteria.  Bleach and disinfectant solutions can, however, lose their effectiveness over time and with exposure to sunlight.  Hand sanitisers are not a substitute for disinfectant as they are not as strong, which makes them safe to use on skin, but unsuitable for cleaning hard surfaces.

The frequency of cleaning and disinfecting in the current pandemic circumstances, depends largely on the nature of your business, and how much human traffic is involved.  Surfaces which are frequently touched should be cleaned and disinfected regularly – where there are many customers and staff using the space then cleaning and disinfecting should be done daily and those items which are shared by many hands should be wiped after each use. 

Regular cleaning is the key to minimising the build-up of dust and dirt, allowing for effective disinfecting when it is required.  Specialised cleaning products that both clean and disinfect are available to complete both tasks quickly and effectively.  At White Spot Group we source the highest quality and safest cleaning and disinfectant products to ensure your staff and customers are protected and at the same time, avoid damage to surfaces.   Our staff are trained and experienced in using these products and are provided with, and trained in the use and removal of Personal Protective Equipment (PPE) to protect themselves and stop the spread of germs. 

Now more than ever, it is important for all businesses, services, and organisations to closely review their cleaning regimens, making health and safety a priority.   At White Spot Group we can help you develop a cleaning plan to suit the needs and budget of your organisation.  We offer obligation-free consultations and quotes either over the phone or on-site.  Call now on 0800 107 017.

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We assess your building during the hours it is actually serviced, document fixture counts and floor areas, and return a task-by-task scope with a fixed price, quoted excluding GST with GST shown separately at 15%. If you are changing providers, we manage the Part 6A transfer under the Employment Relations Act 2000, so your existing team retains its terms and continuity of service.

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Frequently Asked Questions

Find clear answers to the questions clients most often ask before engaging White Spot Group, including service coverage, mobilisation, reporting, and quality assurance.

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If you are comparing providers or need clarity on scopes, scheduling, or compliance documentation, our team can walk you through the right approach for your site.
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How do you reduce water use on site?

Microfibre systems use a fraction of the water of traditional mop-and-bucket methods and are changed between zones rather than rinsed and reused, which cuts both water use and cross-contamination. Machine scrubbers are dosed to the floor area rather than filled by habit. External washing is scheduled with the weather and to the trade waste rules of the local council, so runoff is managed rather than sent to a stormwater drain.

Does using greener products mean a lower standard of clean?

No, and if it did we would not use them. Environmentally preferable products have improved enormously, and for the great majority of commercial cleaning tasks floors, glass, general surfaces, washrooms they perform as well as conventional chemicals when they are dosed correctly and given the right dwell time.

The difference usually comes down to technique rather than chemistry. Most complaints about green products trace back to under-dosing or rushing the job, not the product itself. That is a training and supervision issue, and it is ours to manage.

Are your products certified under Environmental Choice New Zealand?

Environmental Choice New Zealand is the country's official ecolabel and the certification most New Zealand procurement teams look for when they assess cleaning suppliers.

We will confirm in writing which of the products proposed for your site carry Environmental Choice New Zealand certification, and supply the certificates, as part of any quote or tender response. Where a product we recommend is not certified, we will tell you why it is being used rather than leave it unstated.

How does cleaning affect our carbon footprint?

Less than most people assume, but not nothing, and the levers are practical. We buy concentrates rather than pre-diluted product, so we are not freighting water around the country. We plan routes and rosters to cut unnecessary travel between sites. We maintain equipment so it runs efficiently and lasts, instead of replacing it early.

With New Zealand's 2050 net-zero target legislated under the Climate Change Response (Zero Carbon) Amendment Act 2019, more clients are asking their suppliers to account for this. We would rather show you the specific choices we make than quote you a headline number.

Can you give us waste and recycling data for our sustainability reporting?

Yes. Where we manage your waste stream we separate at source and report on what is diverted from landfill, which supports council waste minimisation targets under the Waste Minimisation Act 2008 and gives you numbers you can put into your own reporting.

What is achievable depends on what your council and waste operator actually collect in your area kerbside and commercial recycling differ markedly between Auckland, Wellington and the smaller centres. We will tell you honestly what is divertible at your site rather than promise a rate we cannot hit.

What cleaning products do you use, and are they safe for our staff?

We use low-toxicity, environmentally preferable products wherever the site allows, dosed through controlled dilution systems so the concentration is right every time and nothing is over-poured. Safety data sheets for every chemical on your site are held on file and available to you on request, as required under the Health and Safety at Work Act 2015.

Where a site needs a stronger product for genuine hygiene reasons a medical practice, an early learning centre, a commercial kitchen hygiene wins. We will not compromise infection control to make an environmental claim look better.

We make the visible invisible - Just Cleaned it.
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