ISO certification is an internationally recognised mark which demonstrates a business’ commitment to continually improving processes, service, safety and environmental practices.
Achieving ISO certification is a costly and time-consuming process, however, once the certification process has been completed and the new systems implemented, the benefits speak for themselves. A business that holds ISO certification for Quality, Safety and Environmental management reaps the benefits of improved customer satisfaction and optimisation of their operations by minimising waste and errors, and therefore improving the bottom line. The quality and transparency of their integrated management systems improve efficiency, work processes, productivity, monitoring and reporting. This results in the organisation having clear and documented processes for standard operating procedures embedded in all aspects of their operations and across all levels of their organisation.
Understanding the benefits of using a cleaning supplier with ISO certification for Quality, Safety and Environment.
When an organisation is certified to the ISO management standards, it means their existing systems become integrated to ensure they all work more effectively together, are documented and recorded. Processes are put in place for regular reviews, feedback and client-lead evaluation to provide continuous improvement which benefits the customer and ensures the working relationship is optimised for ongoing success.
ISO certification for Quality (ISO 9001:2015) puts significant value on a business’s ability to improve the quality of its customer service. Integrated systems are implemented for clear workflows, consistent performance delivery, and work efficiencies and to ensure quality outputs. Standardised systems are in place to process and address customer complaints and provide consistency in conflict resolution. Systems for customer lead evaluation are included for two-way communication and feedback and are documented and recorded for transparency and continuous improvement.
ISO certification for Safety (ISO 45001:2018) involves integrated systems for the effective management of risks and for meeting health and safety obligations under the Health and Safety at Work Act 2015, to provide a safe and healthy work environment in the workplace. It promotes a safety culture within the organisation to ensure safety is top of mind and constantly monitored and improved. For a PCBU, that system is also how you show WorkSafe New Zealand what you actually do, rather than what you intend to do.
Environmental management certification (ISO 14001:2015) means the business has developed processes and procedures to identify, prevent and mitigate environmental pollution and manage their operations in a way that minimises impact on the environment. Staff are trained to understand the importance of environmental performance targets and incorporate them in their work practices.
ISO certification for Quality, Safety and Environment is something a business must earn. For a business to maintain its ISO certification an annual independent audit is conducted by an accredited certification body. This involves meeting strict and clear assessment criteria for the certification to be maintained year on year. This annual review process provides clients with confidence that the supplier organisation is performing at its best to improve quality, in terms of customer service and performance delivery, and is meeting high safety and environmental standards.
What to ask a cleaning supplier about their ISO certification
A logo on a website is not evidence. If ISO certification matters to your procurement decision, ask the supplier for the certificate itself and check four things: which legal entity it is issued to, the scope of activities it covers, the sites or locations named on it, and the expiry date. Ask which certification body issued it and whether that body is accredited. A supplier with genuine systems will hand those documents over without hesitation, and will also be able to show you the underlying evidence, the task analyses, training records, incident reporting and internal audit results that the system produces day to day.
It is also worth asking how the system shows up on your site specifically. Certification tells you a management system exists and is audited. It does not by itself tell you how your building will be cleaned, who will be doing it, or how a problem will be handled at 6am on a Monday. The documented procedures, site schedules and reporting you receive are what turn the standard into something you can hold a supplier to.
White Spot Group delivers cleaning under an integrated management system built to the three international management standards for Quality (ISO 9001:2015), Safety (ISO 45001:2018) and Environmental (ISO 14001:2015) management. This integrated management system enables us to continuously improve performance and focus on providing customers with consistent high-quality services that exceed expectations and guarantee 100% satisfaction. We are happy to walk you through our certification documents and their scope so you can see exactly what they cover.
Call now to speak with one of our friendly team to arrange an obligation free site visit and price estimate to suit your organisation’s cleaning needs and budget. 0800 107 017
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